EXCHANGES, RETURNS & REFUNDS
Exchanges and returns will only be accepted if the items are:
1. the items are in saleable condition, in their original packaging with all tags attached
2. the items have not been worn, damaged or washed
3. you notify us within 7 days of receipt of goods
4. the original invoice is provided as proof of purchase
5. the items are faulty
Please note we do not refund/exchange items that are specifically marked as SALE items.
When purchasing a SALE item the customer is aware that the goods cannot be returned or exchanged.
Exchanges will be processed within 7 business days of receipt. If there is a difference in cost, the customer will be contacted directly via email.
A limit of 1 exchange per order applies, unless product deemed faulty.
If you have placed an order on an item that, for any reason, cannot be delivered, we will promptly refund you your money. In cases of returned items, once your return has been received and inspected we will refund you by your original payment method.
Refunds will only be issued once return orders have been received. Returned items will be refunded excluding the original cost of shipping, unless deemed faulty.
HOW TO RETURN YOUR ORDER
To apply for a return or exchange, please email us at with your original order details as well as a reason as to why you wish to return or exchange your purchase.
Please print, fill out and include the exchange/returns form along with your exchange/returns parcel.
Upon receiving the goods, we will assess the items and if it satisfies our requirements we will offer an exchange, or refund.
If the garment/s do not satisfy our requirements the items will be sent back to the recipient.
Refunds will be made to the original purchaser’s credit card or Paypal account. Return shipping will not be refunded unless the item is deemed faulty.
Return shipping must be pre-paid via traceable method (we recommend registered post) to ensure safe and documented delivery.
Seamogano Enterprise Co., Ltd. (Stacii.com) does not accept responsibility of customer sent return or exchange packages;
it is advised that when shipping returns or exchanges that meet the above required criteria, customers should select a service that provides tracking.
Please send all return or exchange packages to:
Seamogano Enterprise Co.,Ltd. (Stacii.com)
407, 31/20 Soi Ratchadapisek 30 Lane 1
Khwaeng Chan Kasem,
Khet Chatuchak, Krung Thep Maha Nakhon 10900